Error - can not start PicoScope

Forum for discussing PicoScope version 6 (non-automotive version)
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sven26382
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Joined: Fri Mar 15, 2019 4:18 pm

Error - can not start PicoScope

Post by sven26382 » Fri Mar 15, 2019 4:29 pm

Hello,

I have a problem during start-up from PicoScope 6.13.15.4081. It says that the application has to be closed. I attached a Screen-shot of that Error-window.

It does not matter if the scope (5442) is connected or not.
I used to work with a beta version and this worked fine until today. So I updated to the current version, but stating the PicoScope is still not possible. I also removed the SW and reinstalled it, and I also restarted the PC (WIn10 Home)

Hope anybody can help

Regards
Sven from Hamburg
Attachments
Zwischenablage0101.jpg

sven26382
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Posts: 0
Joined: Fri Mar 15, 2019 4:18 pm

Re: Error - can not start PicoScope

Post by sven26382 » Wed Mar 20, 2019 12:36 pm

Hello,

I checked with older SW Versions:
PicoScope6_r6_13_15 = ERROR-Screen, does not work
PicoScope6_r6_13_11 = ERROR-Screen, does not work
PicoScope6_r6_12_9 = workes fine
PicoScope6_r6_11_7 (Beta) = workes fine

So V13 makes the troube

Sven

PicoScope® 6 - PC-Oszilloskop-Software Version: 6.12.9.2917
Copyright © 1995-2017, Pico Technology Ltd.

Modell: PicoScope 5442A
Seriennummer: CT272/080
USB-Version: 2,0
Kalibrierungsdatum: Dienstag, 19. November 2013
Hardwareversion: 1
Treiberversion: 1.3.0.13
Firmwareversion: 1.3.3.0 / 1.1.2.0

pico24
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Posts: 0
Joined: Tue Mar 26, 2019 4:59 pm

Re: Error - can not start PicoScope

Post by pico24 » Tue Mar 26, 2019 5:08 pm

Hi,
I've got the same problem, I installed PicoScope6_r6_13_15.exe and get the attached errormeassage when starting the program.

Is there already a solution available?
Attachments
picoscope_start.JPG

AndrewA
PICO STAFF
PICO STAFF
Posts: 251
Joined: Tue Oct 21, 2014 3:07 pm

Re: Error - can not start PicoScope

Post by AndrewA » Thu Mar 28, 2019 10:47 am

Our development team have identified the issue. It is related to file signing.
We are working to find a work around but this will be fixed in a coming release of the software.

Are you running any anitvirus software? You could try disabling it to see if this is causing the issue.
Also have your IT department added rulers to stop unsigned files?

What version of Windows 10 are you running? -
Click on the start button - type - System Information -
What is your-
OS Name, Version, and System type?
This would help as we are unable reproduce the issue exactly on a Windows 10 PC.
Regards Andrew
Technical Specialist

sven26382
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Posts: 0
Joined: Fri Mar 15, 2019 4:18 pm

Re: Error - can not start PicoScope

Post by sven26382 » Mon Apr 01, 2019 7:53 pm

Hello Andrew,

here are the information about my system:

Betriebsystemname Microsoft Windows 10 Home
Version 10.0.17763 Build 17763
Systemhersteller ASUS
Systemtyp x64-basierter PC
System-SKU All
Prozessor Intel(R) Co

there is no special antivirus software running, only windows defender.

Regards
Sven

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