Error occurred while collecting data and terminated before the scope close, now it will not reconnect

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shlakene
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Joined: Fri Aug 09, 2019 1:09 pm

Error occurred while collecting data and terminated before the scope close, now it will not reconnect

Post by shlakene » Fri Aug 09, 2019 1:28 pm

Hello,
I'm using VBA to open the scope, log data, and report the results in excel. I just ran into a very frightening problem; my scope was right in the middle of collecting data and an error occurred causing the program to terminated before the PicoScope was closed via ps3000_close_unit(ps3000_handle) and now the scope will not connect at all... I've tried sending the ps3000_close_unit(ps3000_handle) command to the scope but that did not seem to do anything. I also tried opening PicoScope 6 to see if it would connect and no luck. Power cycling has no effect. Please help!

Gerry
PICO STAFF
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Posts: 493
Joined: Mon Aug 11, 2014 11:14 am

Re: Error occurred while collecting data and terminated before the scope close, now it will not reconnect

Post by Gerry » Mon Aug 12, 2019 1:41 pm

Hi shlakene,

This looks like we may need to get the PicoScope returned for examination and test. Could you send us an email at support@picotech.com.

In the email could you tell us the following:
Could you give us more detail about the error that occurred (e.g. was it a windows error, dll error, coding error, etc - were you able to get a snapshot or write-down any error description, or was it completely unexplained?)

Does the LED on the front panel illuminate, when connected via USB?

Regards,

Gerry
Gerry
Technical Specialist

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