FPGA Error

Forum for discussing PicoScope version 6 (non-automotive version)
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PicoUser6000
Newbie
Posts: 0
Joined: Wed Feb 05, 2020 12:34 pm

FPGA Error

Post by PicoUser6000 »

Hello!

We are using a Pico 6404A and when connecting to the devices via our software, which is based on the SDK, we get the error code PICO_FPGA_FAIL. When we try to connect using the PicoScope 6 software, the device is not detected. In the list of installed hardware, the devices appears as exepected. We can reproduce the behaviour on different machines, using differnt Windows version and usb cables. We suspect the device has a defect. Is there a way to confirm this assumption using PicoScope 6?

Thank you very much in advance and best regards
Matthias

Gerry
PICO STAFF
PICO STAFF
Posts: 734
Joined: Mon Aug 11, 2014 11:14 am

Re: FPGA Error

Post by Gerry »

Hi PicoUser6000,


Could you contact our helpdesk at support@picotech.com for further assistance.

Regards,

Gerry
Gerry
Technical Specialist

pico_harman_pl
Newbie
Posts: 0
Joined: Fri May 15, 2020 11:06 am

Re: FPGA Error

Post by pico_harman_pl »

Hi Gerry!
We have the same issue. We wrote an email to support - but we did not received any answer. This is a pressing issue for us, as our automation framework depends on it.
Issues started happening when we switched from windows 7 to windows 10 if it is any indication.

BR
M.T.

AndrewA
PICO STAFF
PICO STAFF
Posts: 283
Joined: Tue Oct 21, 2014 3:07 pm

Re: FPGA Error

Post by AndrewA »

Hi,
I have just resent the reply to your support email. Post back here if don't received it.
Regards Andrew
Technical Specialist

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