5442D USB3 problem

Post any questions you may have about our current range of oscilloscopes
Post Reply
mijq0909
Newbie
Posts: 0
Joined: Wed May 08, 2019 7:21 am

5442D USB3 problem

Post by mijq0909 » Wed May 08, 2019 8:04 am

We have just switched from USB 2 to USB 3 oscilloscopes (5442D) and have a number of communication issues.

The communication to the pc seems very sensitive. We use a USB hub and had to upgrade to USB3 and also could not use a USB3 chassis feed through connector.

The most pressing problem is that once the connection is lost it is difficult to reestablish connection.

Just connecting the 5442D directly to the pc does not help. the picoscope 6 program hangs either during device enumeration or trying to get data.

Can you please give advice on a solution and/or requirements for the USB connection.

p.s. We our application needs the AWG function.

/mijq

Gerry
PICO STAFF
PICO STAFF
Posts: 441
Joined: Mon Aug 11, 2014 11:14 am

Re: 5442D USB3 problem

Post by Gerry » Thu May 30, 2019 11:03 am

Hi mijq0909,

This type of question is probably better to send to our help desk at support@picotech.com.

Regards,

Gerry
Gerry
Technical Specialist

Post Reply