just got my 4424, software crashes when setting up custom probe

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machone631
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Joined: Wed Apr 24, 2019 7:12 pm

just got my 4424, software crashes when setting up custom probe

Post by machone631 » Wed Apr 24, 2019 7:15 pm

Hey everyone. I'm lucky enough to have purchased a pico 4425 today. For the past month I've been playing with demo mode. I currently use a snap on low amp clamp and a Mac high amp clamp. I tried to create custom probes with the correct scaling, but as soon as I hit the new button, the application crashes, and then it errors out when sending the crash report saying the server is inaccessible. This is happening on a Microsoft surface pro 6, core i5 8gb ram...latest updated version of Windows 10. Is there a fix for this problem?

Martyn
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Re: just got my 4424, software crashes when setting up custom probe

Post by Martyn » Thu Apr 25, 2019 5:22 am

This was a known issue, and we have just released a new version of software that fixes this, PicoScope 6 Automotive 6.13.17
Martyn
Technical Support Manager

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