Not starting up with Mojave

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TonyMaroni
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Not starting up with Mojave

Post by TonyMaroni » Wed Jan 23, 2019 1:25 pm

I am a new user of Picoscope 2205A, I bought for my classroom. Maybe I a doing everything wrong.
My MAC is a MacBook Pro with 16GB RAM, running Mojave 10.14.1.
First I installed PicoScope-6.13.7-4r706 and restarted my computer. When clicking the item, it bumped several times and then stalled - nothing.
Then I have tried adding MonoFramework-MDK-5.16.0.220.macos10.xamarin.universal - restart and same result. I also tried MonoFramework-MDK-5.0.1.1.macos10.xamarin.universal, again restart and no running PicoScope! :cry:

What did I do wrong?

Please advice me.
TonyMaroni

Martyn
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Re: Not starting up with Mojave

Post by Martyn » Mon Feb 11, 2019 12:45 pm

Apologies that no one has responded to date, if you are still having issues then please contact support@picotech.com directly for assistance
Martyn
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dersimn
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Re: Not starting up with Mojave

Post by dersimn » Sat Feb 16, 2019 10:37 am

Same issue here

Martyn
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Re: Not starting up with Mojave

Post by Martyn » Mon Feb 18, 2019 9:33 pm

Make sure you leave it a few minutes on first run, it takes a significant time to sort out mono the first time around.
Martyn
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Praedinius
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Re: Not starting up with Mojave

Post by Praedinius » Wed Mar 06, 2019 10:26 am

Martyn wrote:
Mon Feb 18, 2019 9:33 pm
Make sure you leave it a few minutes on first run, it takes a significant time to sort out mono the first time around.
On my iMac waiting did helped. On the students macbookair it still doesn't work....
Is there any older software that works?

TonyMaroni
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Re: Not starting up with Mojave

Post by TonyMaroni » Tue Apr 02, 2019 4:46 pm

It is still not working! HELP!

I ave updated my macbook pro - tried several mono-frameworks and nothing

I am a new user of Picoscope 2205A, I bought for my classroom. Maybe I a doing everything wrong.
My MAC is a MacBook Pro with 16GB RAM, running Mojave 10.14.4.
First I installed PicoScope-6.13.7-4r706 and restarted my computer. When clicking the item, it bumped several times and then stalled - nothing.
Then I have tried adding MonoFramework-MDK-5.18.1.0.xamarin.10 - restart and same result.

I need it for my students and having something that does not work - and nobody replies on my email-requests! :evil:

What did I do wrong?

Please advice me.
TonyMaroni

jasonnolan
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Re: Not starting up with Mojave

Post by jasonnolan » Tue Apr 02, 2019 5:39 pm

I got mine to start up, but I'm getting gibberish. I only have boxes where the characters should be. See the two attached images. Would appreciate any advice. Thanks.
Attachments
Screen Shot 2019-04-02 at 1.34.38 PM.png
Screen Shot 2019-04-02 at 1.32.43 PM.png

Martyn
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Re: Not starting up with Mojave

Post by Martyn » Wed Apr 03, 2019 9:40 am

@TonyMaroni I have been unable to locate any emails to support@picotech.com so can't verify why you have not received any responses, would you be able to resend your last email. With respect to starting the application how long did you leave it in the stalled state ?

@jasonnolan This looks like a character encoding issue, possibly linked to Mono. Can you please email support@picotech.com and someone on the team can look into this for you
Martyn
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jasonnolan
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Re: Not starting up with Mojave

Post by jasonnolan » Mon Apr 08, 2019 5:57 pm

Ok. Sent a message to support.

dersimn
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Re: Not starting up with Mojave

Post by dersimn » Mon May 20, 2019 9:06 am

This combination works for me now:
- MonoFramework-MDK-5.20.1.19.macos10.xamarin.universal.pkg
- PicoScope-6.13.7-4r706.pkg
- macOS Mojave 10.14.4

janisHD
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Re: Not starting up with Mojave

Post by janisHD » Fri May 31, 2019 7:36 pm

Hello,

I just received a PicoScope 2205A and see the same issue, with below setup:

Macbook Pro 13”
macOS Mojave 10.14.5
MonoFramework-MDK-5.20.1.19.macos10.xamarin.universal.pkg
PicoScope-6.13.7-4r706.pkg

PicoScope tool is running and measurements are working but I see only rectangles instead of letters.
Attachments
Screenshot 2019-05-31 at 19.26.04.png
Screenshot 2019-05-31 at 19.26.04.png

janisHD
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Re: Not starting up with Mojave

Post by janisHD » Sun Jun 02, 2019 8:42 am

Hello all,

I found a solution to fix this issue, most likely this is a known problem of the Mono installation for the current version 5.20.1.19.
After a fresh install I noticed that running the install test

Code: Select all

~$ mono-test-install 
I got a warning similar to "pkg-config could not find mono installed on this system" and the information that "Windows.forms and System.drawing" is not be available.
I suspect this causes the issue that the characters are not displayed properly. To fix this problem, one needs to add the path to the pkg-config tool from mono to the PKG_CONFIG_PATH of mono (which sounds reasonable).

The below steps solve the issue "Characters displayed as boxes or rectangles".
Excecute below steps in a terminal

Code: Select all

~$ open ~/.bash_profile
In the textedit window that opens, append the following and save the file:

Code: Select all

# Add Mono's pkgconfig folder to the PKG_CONFIG_PATH variable
export PKG_CONFIG_PATH="/Library/Frameworks/Mono.framework/Versions/Current/lib/pkgconfig":$PKG_CONFIG_PATH
Open a new terminal and check if the changes are working:

Code: Select all

~$ echo $PKG_CONFIG_PATH
/Library/Frameworks/Mono.framework/Versions/Current/lib/pkgconfig:
~$ mono-test-install 
Active Mono: /Library/Frameworks/Mono.framework/Versions/Current/Commands/mono

You have a working System.Drawing setup
Your file system watcher is: System.IO.CoreFXFileSystemWatcherProxy
Once the System.Drawing is OK the characters are displayed as expected.

Regards, Julian

Stefang
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Re: Not starting up with Mojave

Post by Stefang » Wed Jun 19, 2019 3:42 pm

I am a new user of a PicoScope 2204A and I am trying to run PicoScope 6.app. After starting the app, a popup appears, saying: Das Programm "PicoScope 6.app" kann nicht geöffnet werden (The program "PicoScope 6.app" cannot be opened). Please help

Gilwell
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Re: Not starting up with Mojave

Post by Gilwell » Thu Aug 01, 2019 4:27 pm

JanisHD,

I am also new to PicoScope technology; new 2205A. I am not familiar with "mono," so I'm sure this is something I should know.

Are you using OSX "Terminal" to enter these commands, or are you talking to Mono? If Mono, how do I get to the input block you show?

Thanks!

Jim

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