ADC-24 failing enumeration and not recognised in Picolog

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PeterC
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Joined: Mon Sep 17, 2018 1:58 pm

ADC-24 failing enumeration and not recognised in Picolog

Post by PeterC » Mon Sep 17, 2018 2:08 pm

I have two ADC-24 units, one is in constant use (very successfully thanks to the great new Picolog 6) and one has been in standby for some time. The 'standby unit' [ZNR27/004] was tried recently and is recognised by Windows 7, 10 and MacOS; the red light comes on (but does NOT flicker at any point) but Picolog (5 or 6 on all platforms) fails to connect to it during the enumeration process. Have you any suggestions to try - or will it need to be repaired. If the latter, please advise. Thanks!

Martyn
Site Admin
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Location: St. Neots

Re: ADC-24 failing enumeration and not recognised in Picolog

Post by Martyn » Mon Sep 17, 2018 2:27 pm

Please email support@picotech.com and the team can look into this for you. Will you also provide them with the serial number of the working unit.
Martyn
Technical Support Manager

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