Repeat click on any increment/decrement buttons breaks GUI

Justyn · Post by **Justyn** » Wed May 10, 2017 2:40 pm

Hi,

On properties that have increment and decrement buttons like Trigger Threshold and Pre-Trigger, as well as things like Number of Samples. If I click more than once on the increment or decrement without leaving a pause in between it cycles to the absolute minimum (if I clicked decrement) or absolute maximum (if I clicked increment) and the value stays there and cannot be changed.

The workaround is to leave a pause between clicking the button again, but it is quite frustrating when I forget and have to restart the GUI.

System info:

Model: PicoScope 2408B
Serial Number: EP210/0041
USB Version: 2.0
Calibration Date: 1 July 2016
Hardware Version: 1
Driver Version: PS2000A Linux Driver, 1.1.6.18
Firmware Version: 1.3.3.0 / 1.0.49.0

Hitesh · Post by **Hitesh** » Wed May 17, 2017 10:34 am

Hi Justyn,

A new version of the software is due for release soon although I do not have tested this version yet.

Would it be possible for a trace.xml following the lock-up please?

Regards,

Justyn · Post by **Justyn** » Wed Jun 14, 2017 2:11 pm

Hi Hitesh,

The application doesn't lock up but rather the individual value (ie Trigger Threshold) becomes stuck - the rest of the software works but you cannot change that value.

Hitesh · Post by **Hitesh** » Fri Jun 16, 2017 8:23 am

Hi Justyn,

Would it be possible to provide a trace.xml file after closing down a session when this occurs?

Regards,

Justyn · Post by **Justyn** » Wed Jun 21, 2017 1:27 pm

Hi, attached is a trace.xml created using the demo device (no USB device plugged in).
On startup I clicked the "number of samples" decrement arrow twice, and it plummetted at high speed down to the minimum and stayed there.

trace.demo-min.xml: Demo device, number of samples decrement clicked; (22.55 KiB) Downloaded 351 times

Hitesh · Post by **Hitesh** » Tue Jun 27, 2017 10:06 am

Hi Justyn,

I've run a test on Ubuntu 16.04 LTS but not been able to repeat the issue.

Which Linux operating system are you using?

Regards,

Justyn · Post by **Justyn** » Tue Jul 18, 2017 2:29 pm

Hi Hitesh,

I'm using Ubuntu 16.04 LTS, with latest updates, on a Intel Core i7 machine with standard built-in Intel graphics.

What is your test machine? Is it running natively or virtualised?

Hitesh · Post by **Hitesh** » Wed Jul 19, 2017 8:27 am

Hi Justyn,

Our setup is Ubuntu 16.04 LTS running natively on an Intel i7 processor with dedicated NVIDIA graphics card.

Are all your drivers up to date?

Regards,

Justyn · Post by **Justyn** » Wed Jul 19, 2017 12:14 pm

Yes, all graphics drivers up to date. Very strange.

Hitesh · Post by **Hitesh** » Tue Aug 15, 2017 10:31 am

Hi Justyn,

Sorry for the delay in coming back on this thread.

Have you tried using the latest version of the Mono runtime?

If you are still having issues, please e-mail support@picotech.com

Regards,

ilaro · Post by **ilaro** » Sat Sep 02, 2017 11:15 am

Hello there, I have just received my new Picoscope 2204A and installed the softare from repository. Same thing happened to me. My system is

Ubuntu 16.04 LTS (KDE Neon)
Intel i7-2600K
Nvidia graphic card driver 375.66-0ubuntu0.16.04.1
Picoscope software version 6.11.13-4r3
Picomono package version 2.10.8-1r02

I've also installed the "mono-complete" package but that didn't change anything

Hitesh · Post by **Hitesh** » Thu Sep 14, 2017 12:26 pm

Hi Justyn and Ilaro,

We have a new beta version for Linux available - please see the release notes here for further information.

Please try this version and if the problem persists, please do let me know and we can investigate further.

Regards,

bmdavis · Post by **bmdavis** » Fri Nov 03, 2017 5:51 pm

Hitesh wrote:Hi Justyn and Ilaro,

We have a new beta version for Linux available - please see the release notes here for further information.

Please try this version and if the problem persists, please do let me know and we can investigate further.

Regards,

I was having the same issue with 6.11.13. I could not get 6.12.9-4r35 working, but I did have success with 6.12.9-4r19. I am no longer seeing this behavior in 6.12.9-4r19 (on rhel 7.3)

bmdavis · Post by **bmdavis** » Fri Nov 03, 2017 6:55 pm

As an additional follow-up, the buttons that changed to the left/right arrows work nicely for me. (i.e. the main gui), I do still have this problem with the up/down arrows (i.e. in the Arbitrary Waveform Generator gui). If I do not pause enough between clicks, they will count up to their max value and I can not change them until that gui is reloaded.

HW: picoscope 4824
SW: picoscope 6.12.904r19
rhel 7.3

Hitesh · Post by **Hitesh** » Tue Nov 21, 2017 12:11 pm

Hi bmdavis,

Was the issue with PicoScope 6.12.9.35 the same as in this thread or different?

With regards to the issue with the GUI if it is possible to send a video capture of the issue to support@picotech.com that would helpful.

Regards,

Test & Measurement Forum

Repeat click on any increment/decrement buttons breaks GUI

Repeat click on any increment/decrement buttons breaks GUI

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G

Re: Repeat click on any increment/decrement buttons breaks G