Error "No suitable device found"

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Cristian
Newbie
Posts: 0
Joined: Wed Jan 11, 2017 9:36 pm

Error "No suitable device found"

Post by Cristian » Wed Jan 11, 2017 10:06 pm

Hi, I'm tring to use my Picoscope 2203 on a Mid2014 MacbookPro.
I tried to uninstall Mono and PicoScope software but get always the same error.

The USB device is visible, sorry my system is in italian:

Code: Select all

-------------------------------------------------------------------------
Dispositivo specifico del fornitore:

  ID prodotto:	0x1007
  ID fornitore:	0x0ce9
  Versione:	0.04
  Velocità:	Fino a 480 Mb/sec
  ID posizione:	0x14200000 / 17
  Corrente disponibile (mA):	500
  Operazione extra della corrente (mA):	0
---------------------------------------------------------------------------
Here is my trace.xml file:

Code: Select all


    Trace opened 11/01/2017.
    Running on Mono - True
    Mono Display Name - 4.6.2 (mono-4.6.0-branch/ac9e222 Wed Dec 14 17:02:09 EST 2016)
    Host Operating System - MacOSX
    64Bit Operating System - True
    64Bit Process - False
    Logical Processors - 8
    Application 'PicoScope 6 Beta' (version 6.11.13.2) starting.
    93B885ADFE0DA089CDF634904FD59F71
    User is not Guest
    No Administrator Privileges
    Failed to detect access rights
    OS Version - ProductName:	Mac OS X ProductVersion:	10.12.2 BuildVersion:	16C67 
    .net Version - 4.0.30319.42000
    Current Directory - /Applications/PicoScope6.app/Contents/Resources/lib
    Command Line - /Applications/PicoScope6.app/Contents/Resources/lib/PicoScope.GTK.exe
    Settings file version - 11.2.0
    Preferences file version - 2.0.0
    Probes file version - 1.0.0
    Data file binary header version - 1
    Using default culture: English (United States).
    Begin
    Begin
    Complete
    Attempting to load ps6000.dll
    Finished loading ps6000.dll
    Opening device using DLL ps6000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps6000.dll
    Finished loading ps6000.dll
    Opening device using DLL ps6000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps5000a.dll
    Finished loading ps5000a.dll
    Opening device using DLL ps5000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps5000.dll
    Finished loading ps5000.dll
    Opening device using DLL ps5000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps4000a.dll
    Finished loading ps4000a.dll
    Opening device using DLL ps4000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps4000a.dll
    Finished loading ps4000a.dll
    Opening device using DLL ps4000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps4000.dll
    Finished loading ps4000.dll
    Opening device using DLL ps4000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000.dll
    Finished loading ps3000.dll
    Opening device using DLL ps3000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps2000a.dll
    Finished loading ps2000a.dll
    Opening device using DLL ps2000a.dll
    Opening PS2000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps2000.dll
    Finished loading ps2000.dll
    Opening device using DLL ps2000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load usbdrdaq.dll
    Finished loading usbdrdaq.dll
    Opening device using DLL usbdrdaq.dll
    usbdrdaq.dll OpenUnit returned 3
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load pl1000.dll
    Finished loading pl1000.dll
    Opening device using DLL pl1000.dll
    Opening device unsuccessful. Error UnitNotFound
    No of Devices Found: 0
    Complete
    Device open dialog: Refresh clicked
    Begin
    Complete
    Attempting to load ps6000.dll
    Finished loading ps6000.dll
    Opening device using DLL ps6000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps6000.dll
    Finished loading ps6000.dll
    Opening device using DLL ps6000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps5000a.dll
    Finished loading ps5000a.dll
    Opening device using DLL ps5000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps5000.dll
    Finished loading ps5000.dll
    Opening device using DLL ps5000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps4000a.dll
    Finished loading ps4000a.dll
    Opening device using DLL ps4000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps4000a.dll
    Finished loading ps4000a.dll
    Opening device using DLL ps4000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps4000.dll
    Finished loading ps4000.dll
    Opening device using DLL ps4000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000a.dll
    Finished loading ps3000a.dll
    Opening device using DLL ps3000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps3000.dll
    Finished loading ps3000.dll
    Opening device using DLL ps3000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps2000a.dll
    Finished loading ps2000a.dll
    Opening device using DLL ps2000a.dll
    Opening PS2000a.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load ps2000.dll
    Finished loading ps2000.dll
    Opening device using DLL ps2000.dll
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load usbdrdaq.dll
    Finished loading usbdrdaq.dll
    Opening device using DLL usbdrdaq.dll
    usbdrdaq.dll OpenUnit returned 3
    Opening device unsuccessful. Error UnitNotFound
    Attempting to load pl1000.dll
    Finished loading pl1000.dll
    Opening device using DLL pl1000.dll
    Opening device unsuccessful. Error UnitNotFound
    Opening device using DLL Demo Device
    Opening device successful. Error NoError.
    Device opened Demo: Demo PSGeneric Demo
    No of Devices Found: 1
    Device selected: PSGeneric, Demo
    Driver: Demo Device Version: 6.11.13.2
    Kernel driver: picopp.sys Version: 6.11.13.2
    Device open dialog: Cancel clicked
    Trace Closing
Attachments
Schermata 2017-01-11 alle 23.01.38.png
trace.xml
(19.13 KiB) Downloaded 288 times

Hitesh
PICO STAFF
PICO STAFF
Posts: 2855
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: Error "No suitable device found"

Post by Hitesh » Mon Jan 16, 2017 10:34 am

Hi Cristian,

Are you using a blue or white USB cable? Have you tried using a powered USB hub?

Regards,

Hitesh
Hitesh

Software Dev. Engineer

Cristian
Newbie
Posts: 0
Joined: Wed Jan 11, 2017 9:36 pm

Re: Error "No suitable device found"

Post by Cristian » Mon Jan 16, 2017 1:13 pm

Thanks for the reply, I'm using the original white cable. I have not tried any hub. But I installed VMWare Fusion with my licensed version of Win10 and it works perfectly. To me is not a problem keep the virtual machine on my macbook ... may I expect any problem ? Do you Think it's better make it works on native OS X ?

Hitesh
PICO STAFF
PICO STAFF
Posts: 2855
Joined: Tue May 31, 2011 3:43 pm
Location: St. Neots, Cambridgeshire

Re: Error "No suitable device found"

Post by Hitesh » Tue Jan 17, 2017 8:39 am

Hi Cristian,

The PicoScope version for OS X is still a Beta version as it is yet to achieve feature parity with the Windows counterpart.

You can continue to use PicoScope 6 on the virtual machine with Windows 10 if you wish. If you wish to use the PicoScope on the OS X platform please e-mail support@picotech.com with your contact details and we may make a replacement USB cable available for you.

Regards,
Hitesh

Software Dev. Engineer

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